Please note if 10 mins into the reading with your consultant you do not feel that the reading is going accordingly, or that you are not gelling with the consultant. Then you have a right to stop the reading and ask for a refund. If you wait to the end of the reading then ask, it is up to the consultant as an individual party to decide if they wish to refund you or not. The founder of the organization is not liable for refunds on behalf of individual consultants. As they are all independent contractors. Not all members are certified by this organization, some are just members of the organizations directory. The ones who are certified have gone through training with our organization and they will say so on their websites.